TERMS & CONDITIONS

POLICY:

Exchanges / Returns: Customers will be given 10 days from when the shipment was received to contact us about exchanging or returning your item(s). All Sale Orders (discounted) are final sale and cannot be returned, exchanged or refunded.

Please carefully double-check your order to make sure that you have entered all of your details in correctly before finalizing your purchase and checking out. This includes checking the item style(s), the color of your item(s), the size, the billing address and shipping address etc.

For more help please contact: informalapparel@gmail.com

 

RETURNS / EXCHANGES:

Returns/exchanges must be sent back within 14 days of receiving the order and in perfect original sale condition, unworn and in original packaging, with any tags unbroken if this is applicable. We must receive an email from you within 10 days stating that you will be returning part or all of your order, and you must get confirmation that this is acceptable from us before returning your item(s) (If we take longer than the 14 day period to get back to you we will still accept the return/exchange).
You will receive a store credit code that can be used exclusively on our website. At this time we are unable to do cash refunds.

Note: A restocking fee of $10 or 10% of your order (whichever is greater) will be taken from your store credit. We cannot give you store credit for your original or return postage costs. 

 

DISCOUNTED ITEMS:

All Sale Orders (discounted) are final sale and cannot be returned, exchanged or refunded.

SHIPPING:

We ship worldwide.

USA : Tracked (2-3 days)

Priority International : Tracked, insured, FOB Destination (6-14 days)

First-Class International : Untracked, uninsured, FOB Shipping (8-20 days)

 

USA Shipping is free on orders above the value of $150.00 using the code USASHIPPING
Worldwide Shipping is free on orders above the value of $250.00 using the code INTSHIPPING

Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder, or email us after 3 business days after you placed your order to see if we can send you your tracking information.

 

HANDLING:

Handling times are 1-3 days during regular purchasing periods. This can increase to 5 days during times of high order volumes such as sales, promotions, holidays, etc.

 

PRESS / SPONSORSHIP RELATED ENQUIRIES:

informalapparel@gmail.com

 

INTERESTED IN STOCKING INFORMAL IN YOUR STORE, HOW IS THIS DONE? 
You can contact us at informalapparel@gmail.com

 

PAYMENT SYSTEMS:

Our payment systems are managed via Wells Fargo, our companies banking company, as well as via PayPal, the worlds leading online payment system.

 

CONTACT NUMBER:

+1 (303) 217-6025

 

We reserve the right to change these terms & conditions at any time. Please check back here each time your order to see our updated policies.